How I Got Here.
What did you want to be
when you grew up?
When I was little, it was a ballerina or a teacher. But mostly, I just knew I had intense curiosity about so many places and cultures and that
I wanted to see the world.
EDUCATION
Miami University
BA, Communications
Oxford, Ohio
(1989 – 1993)
WORK
First job | When I was 10, I had a paper route with my brother and sister. After that, I babysat for years. But my first official job was as a server when I was 16.
Macy's – New York City
1993 – 1995: Executive Training Program; Sales Manager I and Sales Manager II
What or who
has significantly shaped
the way you work?
My mom | She taught me to work hard, be kind to others and believe in myself. She raised me to be strong and independent.
1:1 Management | When I was at Godiva, I had
my first opportunity to manage someone. Not in
a team, just 1:1. I didn’t realize as a first-time manager that there were 1,000 ways to do something. I didn’t understand that part of being a great leader is bringing out people’s strengths and supporting them as they learn new things. I wasn’t helping this person be successful. I was coached by my boss to learn that my way isn’t the only way, and it was a valuable learning experience that has greatly changed how I lead.
Working in the Service Industry | I love retail and hospitality; it is a team sport focused on others. Taking care of people and nourishing them while delighting them with product, innovation and service has been a hallmark of my career. If you work hard, keep learning and growing, and treat people well, you can go far in this industry.
What is a piece of advice that you've
found insightful?
When people talk about the impression I leave on this world, it's my hope they recall two things: people and innovation. Growing teams that continue to take care of each other, our team members and customers around the world is what drives me every day. We can build the shell of a restaurant anywhere on the globe, but taking the culture and spirit of a brand, and igniting it in the hearts of the people that will bring it to life through food and immersive restaurant and digital experiences for customers globally...that takes heart, creativity and innovation. I hope I continue to inspire that in my teams and interactions daily.
When I was leaving China, one of my direct reports said to me, “Thank you. No one has ever pushed me harder, taught me more or cared more for me as a person.” That pretty much sums up what I want my legacy to be. Well that, and I hope we had fun.
What do you want your legacy to be?
President, Taco Bell International
MASINO
JULIE
J. Crew – New York City
1995: Assistant Buyer
Coach Leatherware – New York City
1995 – 1997: Product Management Analyst
Godiva Chocolatier – New York City
1997 – 2002: Marketing and Brand Management
Starbucks – Seattle
2002 – 2005: Director, Marketing and Brand Management
2005 – 2006: Director, Starbucks Card
2006 – 2007: Director, Espresso
2007: Director, Food and Beverage
2007 – 2010: VP, Global Merchandise
2010 – 2013: VP, Global Beverage
Starbucks – Shanghai
2011: Starbucks China Co., LTD – Vice President, Interim CMO
Starbucks – Seattle
2013 – 2014: VP, Strategy, Americas and Europe, Middle East & Africa
Sprinkles Cupcakes – Los Angeles
2014: President
2015 – 2017: CEO
Taco Bell – Irvine
2018 – Present: President, North America
Be kind. Now more than ever, people
are learning to integrate their work and
personal lives, and it’s a challenge that is manifested in different ways for all of us. Whether it’s with co-workers, peers, family
or friends, I’ve found starting from a
place of kindness and empathy opens
doors of understanding and builds relationships that can move us through
even the largest challenges.
Mattel, Inc. – Los Angeles
2017 – 2018: SVP, President and GM Fisher Price
Working Abroad | Each role I had was a chance to learn and continue my curiosity. When I moved to China, the way work was accomplished was different than any place I had experienced. I learned that my job as a leader is not to have all the answers, but to dedicate myself to infusing the business with smart, motivated people and then to support them in being their best. I learned that building a diverse team not only improves the business and the team, but also can stretch you as a leader. We push each other to be our best, welcome everyone’s unique perspectives and support each other on the journey. Learning and growing are what life is all about.